Leadership-Link Privacy Policy

Leadership-Link ("Leadership-Link," "we," "us," or "our") respects your privacy and is committed to handling personal information responsibly and transparently.

This Privacy Policy explains what personal information we may collect, how we collect and use it, when we may disclose it, how long we may retain it, the choices and rights that may be available to you, and how you may contact us about our privacy practices.

This Policy applies to personal information collected through www.leadershiplink.com and other Leadership-Link websites, forms, registration pages, scheduling features, digital services, and online features that link to this Policy. Some programs and digital-learning services may involve third-party or affiliated platforms, including Know2Grow. When another organization operates its own platform or collects information directly from you, its privacy notice may also apply.

1. Scope

This Policy primarily governs personal information collected through Leadership-Link’s public website and related online interactions.

Leadership-Link provides leadership development, management development, team effectiveness, organizational development, coaching, consulting, assessment, workshop, and digital-learning services.

Information provided in connection with a client engagement may also be governed by contracts, confidentiality obligations, statements of work, data-processing terms, client policies, or other agreements. Where those requirements differ from this Policy, the applicable contractual or legal requirements may control.

Please do not submit confidential company information, sensitive personal information, health information, passwords, financial-account information, or other information requiring heightened protection through a general website contact form unless Leadership-Link specifically instructs you to use an authorized method.

2. Personal Information We May Collect

The information we collect depends on how you interact with Leadership-Link.

Contact and identification information

• Name
• Email address
• Telephone number
• Mailing address, when needed
• Other contact information you choose to provide

Professional and business information

• Employer or organization
• Job title or professional role
• Company contact information
• Program or service interests
• Information about organizational development, leadership, management, or team-development needs that you voluntarily provide

Inquiry and communication information

When you contact Leadership-Link, request information, submit a website form, or communicate with our team, we may receive the content of your request and related correspondence.

Program, workshop, assessment, and registration information

When you or your organization participates in a Leadership-Link service, we may collect information reasonably necessary to register participants, coordinate services, deliver workshops or programs, administer assessments, provide digital resources, or manage the engagement.

• Participant names and business contact information
• Program enrollment and attendance information
• Responses submitted as part of an authorized assessment
• Other information needed to provide the service

Digital-learning and account information

Leadership-Link programs may include access to digital learning, performance-support resources, learning-management systems, Know2Grow resources, or Ask AI-Leen. Where account access is required, the relevant service may collect information needed to establish, authenticate, administer, or support the account. Information collected directly by a separate platform or provider may also be subject to that provider’s privacy policy.

Transaction information

If you purchase a Leadership-Link product or service online, we may receive information about the transaction. Payment-card or bank information may be collected and processed directly by a third-party payment provider rather than stored by Leadership-Link.

• Purchaser name and business contact information
• Products or services purchased
• Transaction amount and payment status
• Registration or fulfillment information
• Transaction records

Website and device information

When you use our website, we or our technology providers may automatically receive information about your browser, device, network, and interaction with website features.

• IP address
• Browser and device type
• Operating system
• Referring website or page
• Pages viewed and timestamps
• Approximate location derived from IP address
• Cookie or similar identifiers, where used

3. How We Collect Information

• Directly from you when you contact us, submit a form, request information, register for a program, schedule a meeting, participate in a service, purchase an offering, create an account, or communicate with us.
• From an organization that has engaged Leadership-Link to provide services to its employees or participants.
• Automatically through website infrastructure, server logs, security technologies, cookies, or similar technologies where used.
• From service providers that support our website, communications, registrations, scheduling, learning delivery, assessments, security, payment processing, customer management, or other business operations.

4. How We Use Personal Information

• Operate, maintain, and secure our website and digital services.
• Respond to questions, inquiries, and requests.
• Communicate with prospective and existing clients.
• Schedule meetings, consultations, workshops, coaching sessions, or other services.
• Develop, coordinate, administer, and deliver Leadership-Link programs and services.
• Register participants for workshops, assessments, digital learning, and related programs.
• Provide access to requested or purchased materials and digital resources.
• Administer learning platforms, program accounts, and performance-support services.
• Provide coaching, consulting, facilitation, and professional services.
• Process and document purchases and other transactions.
• Provide customer service and technical support.
• Send administrative, service, registration, transaction, or permitted marketing communications.
• Maintain business, contractual, accounting, and client records.
• Improve our website, programs, digital services, and user experience.
• Understand website and service usage.
• Prevent fraud, spam, abuse, unauthorized access, and security threats.
• Protect Leadership-Link, our clients, participants, users, and others.
• Comply with contractual, legal, regulatory, tax, accounting, and recordkeeping obligations, and establish, exercise, or defend legal claims.

5. Client and Participant Information

Leadership-Link frequently provides services to organizations whose employees or other participants take part in Leadership-Link programs. In those situations, the client organization may provide participant information to Leadership-Link or instruct participants to provide information directly.

Depending on the engagement, the client organization may determine certain purposes for which participant information is collected and used. Leadership-Link may act as a service provider, contractor, processor, independent business, or similar role depending on the circumstances and applicable law.

Participant information will be handled subject to the applicable client agreement, program requirements, confidentiality obligations, and law. Participants with questions about information provided through an employer- or organization-sponsored program may need to contact both Leadership-Link and the sponsoring organization, depending on the request.

6. Assessments, Coaching, and Program Responses

Some Leadership-Link services may involve assessments, questionnaires, exercises, coaching discussions, team-development activities, or other participant input. The information collected, who may receive results, and how results are used may vary by program or client engagement.

Where appropriate, Leadership-Link may provide additional instructions explaining how a particular assessment, program, or activity handles participant information. Assessment results or program information provided by third-party assessment companies may also be governed by the provider’s own terms and privacy practices.

Participants should not assume that every response submitted as part of an employer-sponsored program is confidential from the sponsoring organization unless Leadership-Link or the applicable agreement expressly states that it is.

7. Digital Learning, Know2Grow, and Ask AI-Leen

Leadership-Link programs may include access to digital learning and performance-support resources, including Know2Grow and Ask AI-Leen. These services may require account information, participant identification, authentication information, learning or usage data, or information voluntarily submitted while using the service.

Where Know2Grow, an AI provider, learning-management platform, hosting provider, or another technology provider collects or processes information, additional terms or privacy notices may apply.

Do not submit trade secrets, confidential client information, regulated personal information, health information, financial-account information, passwords, or other highly sensitive information to Ask AI-Leen or another AI-enabled feature unless Leadership-Link expressly authorizes that use and appropriate protections are in place.

8. Service Providers and Third-Party Services

Leadership-Link uses third parties to support portions of its website, programs, and business operations. Depending on the service, a provider may process personal information on Leadership-Link’s behalf or collect information directly under its own terms and privacy policy.

These providers may support website hosting and functionality, forms and registrations, communications, scheduling, learning delivery, assessments, AI-enabled services, cloud storage, customer management, payment processing, accounting, analytics, cybersecurity, fraud prevention, and professional or administrative services.

Leadership-Link’s website and services may also link to or integrate with independently operated third-party websites or services. Leadership-Link does not control their independent privacy practices.

9. Cookies and Similar Technologies

Leadership-Link and services integrated with our website may use cookies, local storage, server logs, or similar technologies as needed to operate website features, maintain security, prevent spam or abuse, remember preferences, understand traffic and usage, measure performance, or support forms, registrations, scheduling, or account functionality.

Most browsers allow users to block, limit, or delete cookies. Disabling cookies may prevent some website features from working properly. Where applicable law requires consent or an opt-out mechanism for a technology in use, Leadership-Link will provide the required choice.

10. Sale, Sharing, Targeted Advertising, and Privacy Preference Signals

Some privacy laws use terms such as sale, sharing, targeted advertising, or profiling in specific ways. Leadership-Link will provide any disclosures or opt-out rights required by applicable law for activities in which it actually engages.

Where applicable law requires recognition of a legally valid opt-out preference signal, including Global Privacy Control where applicable, Leadership-Link will process qualifying signals as required by law. Legacy “Do Not Track” signals do not follow a single universally accepted standard.

11. Data Retention

Leadership-Link retains personal information for no longer than reasonably necessary for the purpose for which it was collected or for another legitimate and lawful business purpose. Specific client agreements or systems may establish different retention requirements.

Retention decisions may consider the type of information, the nature and duration of the client or participant relationship, program requirements, contractual obligations, accounting and transaction requirements, legal or regulatory obligations, security and fraud-prevention needs, dispute-resolution requirements, applicable statutes of limitation, and whether the information remains necessary to provide a requested service.

12. Information Security

Leadership-Link uses reasonable administrative, technical, and organizational safeguards intended to protect personal information against unauthorized access, disclosure, alteration, misuse, loss, or destruction.

No website, network, electronic transmission, or storage system can be guaranteed to be completely secure. Users should avoid submitting confidential or sensitive information through ordinary website forms, email, or other channels not specifically designated for that information.

13. Your Privacy Rights

Depending on where you reside, how you interact with Leadership-Link, and which laws apply, you may have rights concerning your personal information. These rights are not absolute and may be subject to legal exceptions.

Depending on applicable law, qualifying rights may include access, correction, deletion, portability, information about categories, sources, purposes, or recipients, withdrawal of consent, limits on certain uses of sensitive personal information, opt-out rights relating to regulated sale, sharing, targeted advertising, or profiling, appeal rights, and protection from unlawful discrimination for exercising privacy rights.

We may take reasonable steps to verify your identity, residency, or authority before fulfilling a request. If information was collected in connection with services provided to your employer or another Leadership-Link client, we may need to direct the request to that organization or coordinate with it as required by the applicable relationship and law.

14. International Users

Leadership-Link is based in the United States. If foreign privacy law applies to a particular service or processing activity, Leadership-Link will address the applicable requirements for that activity.

15. Marketing Communications

Leadership-Link may send information about programs, workshops, services, events, learning resources, or related offerings where permitted by law. Marketing email recipients may unsubscribe using the mechanism provided in the communication or by contacting Leadership-Link.

Unsubscribing from marketing communications does not prevent administrative or transactional communications concerning a client engagement, program registration, account, purchase, scheduled meeting, or other requested service.

16. Children’s Privacy

Leadership-Link’s public website and services are intended primarily for adults, professionals, businesses, and organizational clients and are not directed to children under 13.

Leadership-Link does not knowingly collect personal information online from children under 13 through its general public website. If we learn that such information was collected in circumstances in which it should not have been, we will take reasonable steps to address it.

17. Changes to This Privacy Policy

Leadership-Link may update this Privacy Policy to reflect changes in services, technology, business practices, vendors, or legal requirements. The Last Updated date will identify the most recent version. Where required by law, Leadership-Link will provide additional notice or obtain consent before a change materially affects how personal information is handled.

18. Contact Us

Questions, concerns, or privacy requests may be submitted through the Contact Us form at www.leadershiplink.com. Leadership-Link operates from Watertown, Massachusetts and Kissimmee, Florida.

We may request information reasonably necessary to verify identity, residency, or authority before completing certain privacy requests.